Terms & Conditions
These terms apply to services provided by Wilson Document Service Ltd. (“Wilson Document Service”, “we”, “us” or “our”). By asking us to provide a service, you agree to these terms.
1. Our services
Wilson Document Service provides process serving and document copying and scanning. Copies of documents may be emailed when requested.
The work we will carry out, the fee and any anticipated expenses will be confirmed with you before we begin. We will not provide legal advice or decide which documents should be served, what method of service is legally required, or what steps you should take in a legal matter.
2. Instructions and documents
You are responsible for providing complete and accurate instructions, the documents to be handled, relevant contact or location information, and any deadline or special requirement that applies.
You must have the authority to give us the documents and information needed to carry out your request. Please tell us if your instructions change or if any information you have provided is incorrect.
We may ask you to clarify an instruction before accepting or continuing the work.
3. Process serving
Before work begins, please tell us what documents are to be served, who is to be served, the available address or other relevant information, and any deadline or service requirement known to you.
Ontario’s Rules of Civil Procedure set out different requirements depending on the document and the person or organization being served. The client is responsible for identifying the required method of service and giving us any relevant court direction or legal instruction. We will carry out the service work agreed with you, subject to the instructions and information provided.
A request for service does not guarantee that the recipient will be located or that service will be completed. We will report the result of the work carried out. Any affidavit or other proof of service must be specifically agreed as part of the request.
4. Copying and scanning
We provide copying and scanning of legal and confidential documents. If you ask us to email copies, you are responsible for providing the correct email address and telling us if there are any special delivery or handling requirements.
Please let us know promptly if a copy appears incomplete or unreadable so we can review the issue.
5. Fees and payment
The fee for each request will be agreed with you before work begins. Any additional expense must be discussed with you before it is incurred.
Payment is due according to the terms stated in the invoice or other written fee confirmation. If you have a question about an invoice, contact us promptly and identify the amount or item you are querying.
6. Changes and cancellations
Please contact us as soon as possible if you need to change or cancel a request.
If work has already begun, you remain responsible for the agreed fee for work completed and any expenses that you approved and that have already been incurred. Any refund or adjustment will be considered in light of the work completed and expenses incurred.
7. Confidentiality and personal information
We use the documents and information you provide to respond to your request and carry out the agreed services. We will handle personal information in accordance with applicable privacy requirements. Canadian privacy law sets rules for how private-sector organizations collect, use and disclose personal information in commercial activities.
Please do not send information that is not needed for your request. Contact us if you have a question about the information you have provided or want to discuss how it should be handled.
8. Responsibility for legal decisions and deadlines
Wilson Document Service is not a law firm and does not provide legal advice. You are responsible for obtaining legal advice where needed, confirming applicable legal requirements, and allowing enough time for your request to be completed.
We cannot promise a particular legal outcome or that a court will accept a document or proof of service.
9. Website information
Information on this website is general information about our services. It does not create a service agreement until we have confirmed the work and its fee with you.
10. Changes to these terms
We may update these terms by publishing a revised version on this website. The terms that apply to a particular request are the terms in effect when we confirm that request, unless we agree otherwise with you in writing.
11. Contact us
Wilson Document Service Ltd.
478 Waterloo Street
London, ON N6B 2P6
Phone: 519-649-8654
Fax: 519-663-1165
Email: kevinwilson@wilsondocumentservice.ca