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Privacy Policy

Last updated: November 3, 2026

Wilson Document Service Ltd. (“Wilson Document Service”, “we”, “us” or “our”) respects the privacy of individuals whose information we handle. This policy explains how we collect, use, disclose and protect personal information when you contact us, request process-serving services, or ask us to copy or scan documents.

Personal information we may handle

Depending on the request, we may handle:

Contact details such as names, addresses, telephone numbers and email addresses.
Instructions and correspondence relating to a service request.
Information contained in legal or confidential documents provided for process serving, copying or scanning.
Information about the person or organization named in documents or service instructions.
Information you provide through the website, by email or by telephone.

Please provide only information relevant to your request. Documents may contain personal information about people other than the person contacting us.

How we use information

We use personal information as needed to:

Respond to questions and service enquiries.
Review and carry out process-serving, copying or scanning requests.
Communicate with clients about their requests.
Provide copies of documents by email when requested.
Keep business and service records, handle invoices and resolve questions about work.
Meet legal requirements and protect our rights.

We do not use information in legal documents for unrelated marketing.

When information may be shared

We may disclose information when needed to carry out the requested service. For process serving, this may include providing relevant documents or information to the person or organization identified in the instructions.

We may also disclose information:

To a service provider where necessary to support our business, such as website, email or document-handling services.
When required or authorized by law, a court order or legal process.
With your consent or at your direction.

We do not sell personal information.

Consent and information about other people

When you provide information to us, you consent to its use and disclosure for the purposes described in this policy and to carry out your request, subject to applicable law. If you provide personal information about someone else, you are responsible for having the authority to provide it to us for that purpose.

You may contact us to ask a question or withdraw consent where applicable. Withdrawing consent may mean we cannot continue with a requested service.

Storage, service providers and transfers

We keep information in paper or electronic form as needed to handle service requests, maintain business records, meet legal requirements and resolve disputes. Some of our website, email or other service providers may store or process information outside Ontario or Canada. Where this occurs, the information may be subject to the laws of that location.

Retention and disposal

We retain personal information only for as long as reasonably needed for the purposes described in this policy, including to complete work, maintain appropriate business records, meet legal obligations and address disputes. When information is no longer required, we take reasonable steps to securely dispose of it or remove identifying details.

Safeguards

We take reasonable steps to protect personal information against loss, unauthorized access, use, alteration or disclosure. No method of sending or storing information is completely secure. If you have concerns about sending confidential documents by email, contact us before sending them.

Your privacy requests

You may contact us to ask whether we hold personal information about you, request access to it, or ask us to correct information that you believe is inaccurate. Some information may not be available where a legal exception applies or where it contains information about another person.

Cookies and website information

The website may use cookies or similar technologies needed for the site to operate. If analytics, advertising or other optional tracking tools are enabled, the policy and any cookie controls should be updated to explain those tools and the choices available to visitors.

Changes to this policy

We may update this policy when our information-handling practices change. The current version will be posted on this website with its revision date.

For questions or requests about this policy or your personal information, contact:

Wilson Document Service Ltd.
Attention: Kevin Wilson
478 Waterloo Street
London, ON N6B 2P6
Phone: 519-649-8654
Email: kevinwilson@wilsondocumentservice.ca